1. Agreement
By using this website or placing an order, you agree to these terms, our privacy policy and the shipping, payment and returns terms on the order page. If you do not agree, please do not use the website.
2. Eligibility
You must be at least 18 years old and able to enter a binding contract to place an order. You must provide accurate and complete information.
3. Product and website information
Information on this website, including the research and guidance pages, is general. It is not veterinary advice and does not diagnose, treat or prevent any condition. Product labels and directions take priority over website descriptions.
4. Orders and acceptance
Your order is an offer to buy. We accept it, and a contract is formed, when payment is confirmed as paid. We may decline or cancel an order, for example if a product is unavailable, if there is a pricing or description error, if we cannot verify the information given, or if we suspect fraud. If we cancel a paid order, we will refund it in full to the original payment method.
5. Prices and payment
Prices are shown in US dollars. The total in your order summary, including shipping, is the amount we charge. Payment is processed by a third-party provider, whose own terms apply to the payment step. Import duties, customs fees or taxes charged on delivery in your country are separate and are your responsibility.
6. Shipping and delivery
Shipping and delivery terms are set out in the shipping and delivery section of the order page and form part of these terms.
7. Returns and refunds
Return and refund terms are set out in the returns and refunds section of the order page and form part of these terms.
8. Responsible use of products
Products are for dogs only and not for human consumption. You are responsible for reading the label, following directions, storing products safely away from children and other animals, and consulting a veterinarian where appropriate. See product use and safety.
9. Accuracy of your information
You are responsible for the accuracy of the dog, contact and address information you enter. We are not liable for delays or loss caused by an incorrect or incomplete address.
10. Intellectual property
The text, design, logos and other content of this website belong to Carevia Pets or its licensors and are protected by law. You may view and print pages for personal use. You may not copy, republish or commercially use them without our written permission. Third-party research cited on this website belongs to its authors and publishers.
11. Prohibited use
You must not misuse the website, including by attempting unauthorised access, interfering with its operation, submitting false orders or using automated tools to collect content.
12. Disclaimers
The website and its content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim warranties that are not expressly stated, including any warranty that a product will produce a particular result in your dog. Individual dogs differ, and results vary.
13. Limitation of liability
To the fullest extent permitted by law, Carevia Pets is not liable for indirect, incidental or consequential losses, and our total liability for any claim relating to a product or order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded by law, and consumer rights that apply by law in your place of residence are not affected.
14. Governing law and disputes
These terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules. Before starting any formal proceeding, please contact us so that we can try to resolve the matter. Courts located in Texas have jurisdiction, except where the law gives you the right to bring a claim elsewhere.
15. Changes
We may update these terms. The version in effect when you place an order applies to that order.
16. Contact
Questions about these terms can be sent to the details on our contact page.