Help and frequently asked questions
Answers about our products, safe use and this website. Questions about shipping, payment, returns and changes are answered on the order page.
Order questions
Shipping, delivery, payment, returns, refunds and order changes are explained in full on the order page.
Products & pack sizes
What pack sizes are available?
Every product is available in 2 lb and 5 lb packs. Select the pack size and the number of packs in the order form.
How is the suggested pack size chosen?
After you enter your dog’s breed and size, the form suggests a pack size. A 2 lb pack is suggested for small and medium dogs and a 5 lb pack for large and giant dogs. You can change it to either pack. The suggestion is not a dose or feeding amount.
Where can I find ingredients and feeding directions?
Ingredients and directions are printed on the product label. Please read the label before use and follow its directions.
Can I order for more than one dog?
The order form collects the details of one dog per order. To order for another dog, place a separate order with that dog’s details.
Safe use
Should I speak to my veterinarian first?
Yes, especially if your dog is a puppy, is pregnant or nursing, has a medical condition or allergy, takes medication, or has surgery planned. Your veterinarian knows your dog’s history and can advise on suitability.
What should I do if my dog seems unwell after use?
Stop giving the product and contact your veterinarian. If you see swelling of the face, hives or difficulty breathing, seek emergency veterinary care immediately. Please also tell us so that we can record the event. See product use and safety information.
Are your products a treatment for disease?
No. Our products are not drugs and are not intended to diagnose, treat, cure or prevent any disease. They do not replace veterinary care.
Does the research on this website prove that your products work?
No. The research summaries describe published studies on dog health in general. They are not studies of Carevia Pets products.
Using this website
How do I search the website?
Use the search box at the top of every page, or open the site map for a list of all pages.
Is this website accessible?
We aim to meet WCAG 2.1 Level AA. Read our accessibility statement or contact us if you have difficulty using any page.
How is my personal information used?
See our privacy policy for what we collect, why, and the choices you have.
How do I contact Carevia Pets?
Our address and contact details are on the contact page.